The Show Continues, but Website Shipping captures our attention.
If you have been following this blog, you know that we have a web store, www.mendys.com. While we have been blogging lately about shows, we having not been discussing the day to day running of our very busy site. We care about all of our customers, but we are speaking now to those of you who order from us…. we highly recommend US Postal Service Priority Mail over any over service that we offer. They have a very good system that is time tested and we have never had an order lost or misplaced. We can find out immediately when the package is and get rapid notification when the order is delivered. No other service is as effective or efficient in their work and that they work the weekends and you wonder why no one else works this way.
Today, we had to solve a problem with a customer’s order that was shipped by another service that will not reach its destination in time for the customer’s trip to Spring Training. That order, which needs to travel coast to coast, is still sitting about 40 miles from where we initially shipped it; it will be Monday before it moves again. So it will spend 4 days not moving, while the customer will be justifiably upset about this delay. Mendy’s will offer to fully refund the customer, but one cannot help but wonder why others do not model themselves after USPS.
Tony Mendiola
Mendys